Wood URN

Return & Satisfaction Policy

Every item from Kathy’s Kreations is handcrafted and made especially for you. Because many of my products are custom-made to your requested colors, style, initials, or design, custom and personalized items cannot normally be returned or exchanged simply because you change your mind.

However, I want you to be happy with your purchase!

If your item arrives damaged, defective, or different from what you ordered, please contact me within 7 days of delivery and include photos of the item. I will work with you to make it right through a repair, replacement, or refund when appropriate.

If there is ever a problem with the craftsmanship of one of my handmade pens, please contact me. I stand behind my work and will do my best to repair any craftsmanship issue.

Please double-check all initials, names, colors, sizes, and other customization choices before placing your order. Kathy’s Kreations cannot be responsible for errors in information provided when the order was placed.

Each creation is handmade with care, and your satisfaction matters to me..

Return & Satisfaction Policy

Every item from Kathy’s Kreations is handcrafted and made especially for you. Because many of my products are custom-made to your requested colors, style, initials, or design, custom and personalized items cannot normally be returned or exchanged simply because you change your mind.

However, I want you to be happy with your purchase!

If your item arrives damaged, defective, or different from what you ordered, please contact me within 7 days of delivery and include photos of the item. I will work with you to make it right through a repair, replacement, or refund when appropriate.

If there is ever a problem with the craftsmanship of one of my handmade pens, please contact me. I stand behind my work and will do my best to repair any craftsmanship issue.

Please double-check all initials, names, colors, sizes, and other customization choices before placing your order. Kathy’s Kreations cannot be responsible for errors in information provided when the order was placed.

Each creation is handmade with care, and your satisfaction matters to me.

Shipping Information

Every Kathy’s Kreations item is handcrafted with care, and many of my creations are made especially for you.

Processing Time Because many items are handmade and made to order, please allow time for me to create your special piece. Processing time may vary depending on the item and the customization requested.

Shipping Once your order is completed, it will be carefully packaged and shipped to the address provided with your order. Shipping costs and estimated delivery times will be provided at checkout when available.

Custom Orders Personalized and custom-made items may require additional time. I want to make sure your creation is made with the care and attention it deserves.

Please Check Your Address Please make sure your shipping address is correct before submitting your order. Kathy’s Kreations cannot be responsible for packages shipped to an incorrect address provided by the customer.

Damaged Orders If your order arrives damaged, please contact me within 7 days of delivery and include photos of the item and packaging. I will work with you to make it right.

Thank you for supporting Kathy’s Kreations and handmade craftsmanship! Your order is made and packaged with care from my hands to yours.